![]() ![]() ![]() Miso Robotics provides a demonstration of Flippy in action in the video below: Flippy was first installed in a Pasadena, California location and by 2019, CaliBurger will reportedly expand Flippy to over 50 locations worldwide. In 2017, minimum wage increases were documented in 19 states and other states are expected make increases in the coming years.Ĭali Group the team behind fast-food chain CaliBurger announced a partnership in March 2017 with Miso Robotics to bring Flippy’s bugger flipping capabilities to its restaurants. Another contributing factor to this trend is the increasing minimum wage. Within the larger sector of restaurants-and-accommodations, the estimated employee turnover rate was 72.9 percent in 2016. The fast-food sector is a challenging area for employee retention. The robot functions using software integrated with sensors and cameras allowing it to “see” the food it is helping to prepare and monitor important features such as temperature control. The company’s flagship AI kitchen assistant, “Flippy,” assists with grilling, frying, prepping and plating. Food Service and Restaurant Robots Miso RoboticsĬalifornia-based Miso Robotics is a startup focused on AI-driven robotic solutions for the kitchen environment. The company’s emphasis on the integration of technology into their customer service reflects an industry-wide food service trend. However, the company does not provide any specifics regarding Other technologies include mobile apps, a GPS Driver tracker for delivery orders and a “pizza tracker” for smart watches. It should be noted that in the press release, the company does not provide data specific to the chatbot’s performance or how Domino’s expects the reported enhancements to improve customer engagement beyond the Super Bowl.ĭomino’s attributes its estimated $4.7 billion in “global digital sales” in 2015 to its investments in innovative technology. Dominoes app Dominos allows its mobile app users to edit order via voice through it’s “Dom” chatbot (a feature limited just to iPhone users at this time) – Screen shot from Dominos’ iTunes app page Updates that were implemented into the system allow customers to order additional menu items such as wings and salads. The AI application named “Dom” allows consumers to begin placing an order by sending a message that only contains the word “Pizza”. In February 2017, Domino’s Pizza claims to have enhanced its Facebook Messenger chatbot, coordinating the release of its new features with the Super Bowl. A research report by Hospital Technology suggests that improving customer engagement through digital platforms is the leading strategic goal for tech investments in 2017 as indicated in the graph below: Dominoes The move towards integrating more mobile solutions to enhance the customer engagement experience is consistent with industry research. ![]() Say2eats still functions through Facebook Messenger, Amazon Echo and SMS.ĬEO and Founder Li-Ran Navon provides an explanation of how Say2eat works in the video below: The company claims that by texting their favorite restaurants customers can order food through a branded and customized chatbot. New York-based startup Say2eat debuted in 2015 with a goal of helping chains and retailers improve customer engagement through chatbots. Restaurant Chatbots / Conversational Interfaces Say2eat We will begin by exploring chatbots and continue following the order of the applications listed above, providing representative examples for each category. Kiosks – Restaurants are integrating AI-driven Kiosks to reduce customer waiting time and enhance the customer ordering experience.Recommendation engines – Developers are designing applications which use AI to help consumers choose meals based on their eating preferences.Robots – Restaurants are using AI-driven robots to increase capacity and speed of food preparation and delivery.Chatbots and Apps – Restaurants are using virtual assistants to respond to customer inquiries and to process and customize customer orders.In this article we explore applications of artificial intelligence in the food service industry to provide business leaders with an understanding of current and emerging trends, and popular use-cases that may change the way business is done.Ĭurrent applications of AI in the food service sector appear to fall into four major categories: As a result, artificial intelligence applications are steadily making their way into the food service industry. Technology has made on-demand food ordering possible and the industry is pivoting towards more innovative approaches to meet and exceed customer expectations. The food service industry is an economic staple generating billions of dollars in annual revenue and representing 2.1 percent of the U.S. ![]()
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